Call Pilot Welcome Call Script


Welcome to Kin Home! Congratulations on your new solar project. Our mission is to provide a world-class customer experience and ensure that all your expectations are met. The purpose of this call is to go through a few key project details together. We promise this won't take too long. We want your journey from start to finish to be seamless so you can start realizing the benefits of solar as quickly as possible.


  1. Can you please confirm that the address displayed on the screen is correct for your solar project?

  2. Please confirm that the name shown on the screen matches your legal name on a government-issued ID.

    1. If not, please correct the spelling in the box below.

  3. We may occasionally send you important emails and communicate via phone and text. Can you please confirm that the email address and phone number shown on the screen are correct?

    1. If not, please correct your email address and phone number in the box below.

  4. Your project manager will be in touch with you soon, and we may occasionally need to contact you with important updates. To ensure we can reach you quickly if needed, what is your preferred method of communication with your project manager? Would you like to be reached by phone, email, or text?

  5. Do you understand that your Sales Consultant does not represent your local utility company or any government agency?

  6. We aim to get your panel placement as perfect as possible. Your project coordinator will reach out to confirm the final placement of your panels on the roof.

  7. Can you confirm that you understand your system’s estimated performance as shown below:

    1. Estimated first-year production: {{kWh}}

    2. Assumed annual household consumption: {{Consumption}}

    3. Production as percent of consumption: {{Offset%}}

  8. ACME ONLY - Can you confirm that you understand your system’s estimated performance as shown below, and and that you may still require power from the utility company:

    1. Estimated first-year production: {{kWh}}

    2. Assumed annual household consumption: {{Consumption}}

    3. Production as percent of consumption: {{Offset%}}


Perfect. Next, let's go over some specifics regarding the official paperwork for your project.

  1. Did you have a chance to review and complete your installation agreement?

  2. Can you confirm that you received a copy of the signed agreement via email for your records?

  3. Congratulations on being approved for this project with our exclusive finance partner! Have you Had a chance to review and complete the financing paperwork?

  4. ACME ONLY - Congratulations on being approved for this project with Kin Capital! Please confirm that you have reviewed and completed the financing paperwork and understand the loan and terms displayed below

As a reminder, the monthly amount due will increase at month 19 if only the minimum amount due is paid. Any voluntary principal payments in excess of the minimum amount due in the first 18 months will reduce the amount due in month 19 and after:

  1. Amount Financed:

  2. Apr%

  3. Term

  4. Monthly Payment (0-18m):

  5. Monthly Payment (19m+): {{}}, if only minimum payments made

  1. Congratulations on making the wise decision to pay in cash for your solar project! Do you understand the payment schedule outlined in your agreement?

  2. If you're planning on using the Federal Solar Tax Credit for your project, are you aware that the credit and the amount you may receive for the credit will depend on your tax situation?

  3. Great. Before we wrap up, we just want to make sure that you weren't promised anything additional by your Sales Representative.

    1. Please specify in the box below.

Congratulations on taking the first step to energy independence with Kin Home! We remain dedicated to delivering a world-class customer experience, keeping you up to date every step of the way. With partners like you alongside us, we have a unique opportunity to shape the future of solar energy together. One of the many parts of the unique experience you can expect at Kin Home is that you'll be assigned a dedicated project manager to guide you through the entire process. Your project manager will be in contact with you over the next 24-48 hours. 

Thank you for being the newest member of the Kin Home family.


  1. Future Version: Embed SS Scheduling and Confirmation